In some scenarios the carrier may not be able to complete delivery to your address due to uncontrollable circumstances. If you refuse your shipment from The Ridge, you are responsible for the original shipping charges, and any duties, taxes and/or customs charges on the package (both original and return shipments), plus the cost of returning the package to the Ridge. If your order was placed on or around these holidays please add an additional 1-3 business days for your order to be processed. Our shipping facility as well as the carriers we use are not operating on the following holidays. If you have any questions about shipping or delivery, please contact our Customer Success Team.Ĭroatia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Norway, Slovakia, Slovenia, Spain, Sweden, SwitzerlandĪustria, Czechia, Denmark, France, Italy, Luxemborg, Poland, Portugal These transit times are estimates given by our carrier partners we do not file claims for late deliveries and shipping costs are not refundable. *All orders can take anywhere between 2-10 business days for final delivery. The shipping services offered are subject to change depending on carrier reliability based on extreme delays caused by weather or overall package volume. *If you do not receive your Tracking Email within 3 business days of placing your order please check your Spam and/or Promotions folders. This will contain your tracking information!* Once your order has been processed for shipment, you will receive an automated shipping notification titled “Your package is on the way □□”. Orders placed after 11AM (GMT+1) on Fridays may not be processed for shipping until the following Monday morning. All orders will be scheduled for shipment in 1-2 business days, excluding holidays.
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